FAQ's

Appointments

How do I make my appointment?

You can make your appointment here. Alternatively, you can visit the website and click on the Book an Appointment tab. You will need to enter your details and choose your preferred appointment date and time. You will be required to pay for your appointment at the time of booking and you will then receive a confirmation email of the appointment.

How many appointments will I need?

This really does depend on the details of your case. You can see an example of the treatment schedule here.

At the time of booking your appointment you will be asked to complete a questionnaire about your current symptoms, medical history, and any current medication. This will give us an understanding of your current situation before we see you.

How do I pay for my appointments?

You will pay for your appointment online at the time of booking your appointment. We accept all cards etc

Consultations

I don't live near Suffolk can I still be a patient?

All our consultations are via video or telephone and therefore you do not need to live near Suffolk to be a patient.

Can I have a face-to-face appointment?

All of our consultations are via video or telephone and there are currently no face-to-face appointments available.

What is the cost of the consultations?

Please see the cost of the consultations here.

How often do I need to see my doctor?

This really does depend on the details of your case. You can see an example of the treatment schedule here.

Can I communicate with my doctor between consultations?

You are not able to communicate directly with your doctor between consultations. However, if you have any clinical questions and you have seen your doctor within the last 30 days, you may email your questions to enquiries@hormoneclinic.uk. However, if it is longer than 30 days you will need to book a review consultation to discuss your concerns.

To get a true understanding of your hormonal balance and to decide upon the optimum treatment, it is necessary to measure your hormone levels in the blood.

What do the blood tests include?

This will be discussed with you at your initial appointment.

When do I have to have the blood tests?

Blood tests will usually be required after the initial assessment and before starting hormone treatment. If you are post-menopausal you can have them measured at any time. Otherwise, you should have them taken between day 19 and 22 of your cycle. Day 1 should be taken as the first day of your period.

How do I arrange to have my blood tests?

You can arrange to have your blood tests by calling 07521 722562. We will send the blood bottles to you and help you to find somewhere to have your blood taken. Once the bloods have been taken you should use the stamped addressed envelope to send them to the lab for processing.

How much do blood tests cost?

You can see the cost of blood tests here.

How do I prepare for my blood tests?

If you are taking any form or hormone therapy your blood test will need to be carried out exactly 4-6 (ideally 5) hours after taking your medication. Therefore, please adjust the time you take your medication on the day of your appointment to suit this time frame.

When will my results be available?

The results will usually be available after 7 days. They will be uploaded onto our system, and we will contact you to let you know.

Can I get a copy of my results?

You may request a copy of your results by emailing enquiries@hormoneclinic.uk

Prescriptions

Is there a charge for the prescription?

There will be no charge for the prescription if it is agreed at the time of your appointment with the doctor. If you have been seeing the doctor for at least 12 months and are happy with your medication, you may pay £30 for a repeat prescription as long as you have a future appointment booked with the doctor.

Once you have paid for your medication, a prescription will be sent to the compounding pharmacy electronically. Your medication will then be prepared by the pharmacy and sent directly to your home address. Please allow up to 7 days for it to arrive.

How will I pay for my medication?

You can pay for your medication by calling 07521 722562

Your medication will be posted to your home address by the pharmacy. Please allow up to 7 days for it to arrive.

Do my prescriptions have an expiry?

A prescription is valid for 6 months from the date on the prescription, unless the medicine prescribed contains controlled drugs (i.e. DHEA or Testosterone).

A prescription for the controlled drugs is valid for 28 days from the date on the prescription.

 Your medication will be sent by the pharmacy to your home address. Please allow up to 7 days for it to arrive.

HRT/BHRT

What is HRT?

HRT or Hormone Replacement Therapy refers to treatment which involves taking hormones to replenish levels which have fallen in the body. This can be done by mouth, through the skin or vaginally.

Bioidentical (or body-identical) hormones, are identical in structure to the hormones produced in the human body and tend to be associated with fewer side effects. They are derived from plant sources and manufactured into a fine powder. They can be given through the skin or by mouth and come in creams, capsules, or lozenges.

What is the difference between HRT and BHRT?

Historically HRT has been provided using licenced preparations readily available on the NHS in set doses, containing either oestrogen alone or in combination with synthetic progesterone-like compounds called progestogens. However, progestogens are not identical in structure to the natural progesterone produced in the body and can cause side effects.

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What is the difference between regulated (body identical) BHRT and compounded BHRT?

Regulated (body identical) BHRT are licensed medications and regulated by the regulatory authorities. They can be obtained from pharmacies across the UK and are available in set doses.

Compounded BHRT are unlicensed medications are prepared by compounding pharmacies. The doses are prescribed by the doctor based upon individual requirements.

How much does BHRT cost?

Once treatment is established, BHRT costs approximately £2 a day. However, it will cost more during the first few months while we establish correct dose of each hormone for you as an individual.

You should start to feel better within six weeks of starting your medication although it may be sooner. You should allow 3 months to feel the full effect of the medication.

Are there any side effects of BHRT?

Side effects depend upon which hormone you have been prescribed. Often you will be prescribed more than one hormone depending on which ones are deficient. Side effects vary between each individual and range from no side effects at all to ones such as bleeding/spotting, breast tenderness, bloating, headaches, and acne. Any side effects should settle within few weeks and any remaining should be discussed at your next consultation.

Does my medication have an expiry?

Your medication will expire 6 months after it is dispensed. The dispensation and expiry date will both be stated on the dispensing and dispatch label.

General Information

How do I contact the clinic?

You may contact the clinic here.

What is the cancellation policy?

Any cancellation or changes to your appointment will require two working days’ notice and any cancellation with less notice will result in the full consultation fee being charged.

Working days are Monday to Friday between 9am to 5pm.