Keyboard and Mouse


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Jackie passed her medical secretarial exams in 1996 and worked in the NHS before moving to the private sector 16 years ago.  She has worked in many different hospital disciplines and has gained much experience over the years.  She joined Dr Rachel Jones 2 years ago and is gaining valuable knowledge in hormone-related problems including the menopause and peri-menopause. Jackie is approachable, efficient, and always acts in the best interest of the patient. She is the first point of contact for The Hormone Clinic and will guide you through your treatment pathway.  Outside of work Jackie enjoys amateur dramatics, live music and running.


Charlotte is an experienced Personal Assistant with an extensive working history in administration, finance/IT and senior secretarial roles within the public, private and healthcare sectors.  Previous roles within the healthcare sector include working for the Managing Director of a Medical Publishing company, providing administrative support for the Deputy Director/Occupational Health Consultant employed by Public Health England and working for Consultant Psychiatrists.  Charlotte is professional, highly organised and self-motivated and gains great job satisfaction from providing excellent customer service and producing results for the good of the individual and the team.  Outside of work, Charlotte’s interests include keeping fit, playing golf and spending time with her family and friends.

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